Act Fast Plumbing: from 143 to 640 Google reviews

After 22 years in business, Grant from Act Fast Plumbing had built a strong reputation through word-of-mouth and repeat customers.

But online, that reputation wasn’t keeping up. With around 140 Google reviews, newer competitors with larger review counts were appearing above him in search — even though his service quality was higher.

Grant knew more reviews would mean more visibility, more trust and more calls. He just didn’t have the time to consistently ask every customer.

The challenge

Before Review Climb:

• Reviews were only requested occasionally
• Most happy customers never left feedback
• Competitors with more reviews were ranking higher
• No system to follow up after each job
• Asking for reviews manually felt awkward and inconsistent

How Review Climb helped

Review Climb was set up on a single onboarding call and connected to Act Fast Plumbing’s customer workflow. After each job:

• Customers automatically received a friendly SMS from Grant, with a personalised thank-you photo
• The message included a 1-tap Google review link
• Follow-ups were sent automatically if there was no response
• Any negative feedback was captured privately first

No chasing, no reminders, no awkward asking.

The numbers

• Jun 2025 reading143
• Aug 2025 reading284
• Sep 2025 reading447
• Sep 2026 reading640

“We always had happy customers, but we just weren’t getting the reviews. Implementing Review Climb was truly one of the best things I ever did for my business”

Google review counts from our monthly tracker, read off Act Fast Plumbing’s public Google profile; latest reading 01/10/2026.