Aqua-Clean: 138 new Google reviews in a month

Since 2002, Sam from Aqua-Clean has been providing professional carpet, upholstery, tile and exterior cleaning across Toowoomba and the Darling Downs.

Over two decades the business built a strong reputation through repeat customers and word-of-mouth. But online, that reputation didn’t match the volume of work being done.

With only 36 Google reviews, people comparing local cleaning services often saw competitors with larger review counts — even though Aqua-Clean had been serving the region for years.

The challenge

Before Review Climb:

• Only 36 Google reviews after 20+ years in business
• Happy customers rarely left feedback
• Competitors with more reviews appeared more established
• No structured follow-up after jobs
• Asking manually was inconsistent and time-consuming

How Review Climb helped

Review Climb was set up on a single onboarding call and connected to Aqua-Clean’s customer workflow. After each job:

• Customers automatically received a friendly SMS from Sam, with a personalised thank-you photo
• The message included a 1-tap Google review link
• Follow-ups were sent automatically if there was no response
• Any negative feedback was captured privately first

No chasing, no reminders, no awkward asking.

The numbers

• Aug 2025 reading36
• Sep 2025 reading174
• Sep 2026 reading224

“We’ve always had happy customers — we just weren’t getting the reviews. Now they come in consistently and it’s made a big difference to how people find and choose us.”

Google review counts from our monthly tracker, read off Aqua-Clean’s public Google profile; latest reading 01/10/2026.