PBS Carpentry: from 43 to 133 Google reviews

After 23 years serving Melbourne’s west, Jarlath from PBS Carpentry had built a strong reputation through quality workmanship, detailed finishes and word-of-mouth referrals.

But online, that reputation wasn’t fully reflected. With only 43 Google reviews, people comparing builders and carpenters often saw competitors with larger review counts — even when PBS delivered higher-quality work.

PBS was Review Climb’s first ever client, and is still with us today.

The challenge

Before Review Climb:

• Only 43 Google reviews after 23 years in business
• Happy clients rarely left feedback
• Competitors with more reviews appeared more established
• No consistent process after project completion
• Manual requests were time-consuming and easy to forget

How Review Climb helped

Review Climb was set up on a single onboarding call and connected to PBS Carpentry’s customer workflow. After each job:

• Customers automatically received a friendly SMS from Jarlath, with a personalised thank-you photo
• The message included a 1-tap Google review link
• Follow-ups were sent automatically if there was no response
• Any negative feedback was captured privately first

No chasing, no reminders, no awkward asking.

The numbers

• Mar 2025 reading43
• Apr 2025 reading65
• May 2025 reading75
• Sep 2026 reading133

“We’ve always had happy customers — we just weren’t getting the reviews. Now they come in consistently, and it’s made a real difference to how new clients see our business.”

Hear it from Jarlath

Google review counts from our monthly tracker, read off PBS Carpentry’s public Google profile; latest reading 01/10/2026.